AI Automation Specialist

Summary

An AI Automation Specialist with production-grade expertise in voice AI systems, no-code workflow orchestration, and full-stack deployment. Combines hands-on mastery of n8n, Vapi, API integration, and multi-agent AI design with systems-level thinking and cross-functional team leadership. Proven track record delivering intelligent automation ecosystems for live operational environments, grounded in analytical rigour from a technical background.

Experience areas

1. AI Automation Specialist

   • Built production-ready AI voice assistant handling customer calls, orders, reservations, and escalations with zero manual intervention
   • Architected end-to-end voice workflows integrating conversational AI with telephony, order processing, and multi-tier escalation routing
   • Engineered real-time data extraction pipelines converting conversational outputs into structured records with live dashboard visibility
   • Optimised system prompts to eliminate re-greeting loops, reduce token usage, and improve transcription accuracy in production environments

2. AI Automation Specialist

   • Designed real-time data aggregation system integrating multiple external APIs into structured operational dashboard
   • Architected live data pipeline with automated deduplication logic to prevent duplicate alerts across overlapping sources
   • Structured filtering and view logic to surface actionable intelligence for live operational workflows

3. Vice Principal

   • Designed and deployed digital workflow automation systems reducing administrative overhead by 75%
   • Led digital transformation initiatives across a 30-member staff team
   • Implemented accountability frameworks achieving 60% performance improvement within 6 months

4. Group Lead — Capstone Project

   • Co-led 25-member cross-functional team across five specialised component teams through integrated AI system delivery
   • Coordinated team meetings, tracked milestone progress across five project gates, and escalated blockers to maintain schedule
   • Managed communication and task accountability across distributed team members, maintaining clarity and project momentum
   • Enforced integration contract discipline across all teams to protect system integrity and prevent undocumented field changes

5. Community Development Leader (CDS President)

   • Coordinated 23-member team across multiple structured community initiatives in a resource-constrained environment
   • Led planning, execution, and stakeholder partnerships for health awareness, environmental, and educational programmes
   • Maintained team cohesion and project momentum in a decentralised governance structure

6. Geophysics Intern

   • Built structured data interpretation workflows for seismic, well log, and advanced data streams
   • Constructed 2D/3D models and applied advanced analytical techniques for geological mapping and fault analysis
   • Developed rigorous pattern recognition and analytical problem-solving skills

Skills

Certifications

• Certified AI Automation Specialist (2026)