AI and Automation Specialist

Summary

An experienced AI automation specialist with production-grade expertise in workflow orchestration, voice AI systems, and multi-agent design. Combines hands-on technical proficiency in no-code platforms, API integration, and LLM orchestration with systems-level product thinking and cross-functional team leadership. Demonstrated track record delivering integrated AI solutions across voice, data extraction, and operational automation in live client environments.

Experience areas

1. Group Lead — Capstone Project, AI & Automation Cohort

   • Co-led a 25-person cross-functional team across five specialised component teams (Voice AI, Knowledge Base, Automation, Logging, QA/Integration) through full-cycle delivery of an integrated AI-powered business concierge system
   • Oversaw end-to-end integration of voice AI assistant with automation workflows and operational logging dashboard, enabling automated handling of customer orders, reservations, and escalations
   • Enforced integration contract discipline across all component teams, maintaining build integrity and preventing unauthorised field modifications throughout project lifecycle
   • Tracked milestone progress across five project gates, managed distributed team accountability, and escalated blockers to keep delivery on schedule

2. Vice Principal

   • Designed and deployed digital workflow automation systems reducing administrative overhead by 75%
   • Functioned as internal automation and digital transformation lead, translating operational requirements into structured automated processes
   • Managed 30+ staff through accountability frameworks, achieving 60% performance improvement within 6 months

3. Community Development Leader

   • Led and coordinated a team of 23 members across multiple community development projects with structured planning, execution, and resource allocation
   • Coordinated health awareness campaigns, environmental initiatives, and educational outreach programmes
   • Demonstrated operational leadership in resource-constrained environment, maintaining team cohesion and project momentum throughout tenure

4. Geophysics Intern

   • Built structured data interpretation workflows for seismic, well log, and LWD datasets, developing rigorous pattern recognition and analytical skills
   • Constructed 2D/3D reservoir models and applied spectral decomposition techniques for geological mapping and fault analysis across active operations

Skills