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RPA Technical Lead & Automation Architect

Chicago, USA · 14 years experience

Open to opportunities

Summary

A technically deep RPA lead and automation architect with 14 years designing scalable bot infrastructure and AI-augmented process solutions across healthcare, insurance and financial services. Expert at translating high-volume, exception-heavy processes into robust unattended automation. Frequently engaged to rescue stalled automation programmes and re-architect solutions for enterprise-grade reliability and compliance.

Experience areas

Healthcare Revenue Cycle Automation2y 6mCurrentInsurance Underwriting Automation3yEnterprise RPA Architecture4yCurrent

Work experience

Employer names withheld for privacy

  1. RPA Technical Lead

    2019 – Present
    • Architected a 32-bot Blue Prism estate for a multi-site healthcare network's revenue cycle, processing 18,000 insurance claims per week and reducing denial rate from 14% to 3.8%.
    • Re-architected a failing automation programme for a regional insurer, recovering on-time delivery and reducing bot failure rate from 22% to under 1.5% within four months.
    • Introduced a full CI/CD pipeline for RPA deployments, cutting average release cycle from 3 weeks to 4 days.

  2. Senior RPA Developer

    2014 – 2019
    • Delivered an end-to-end underwriting data extraction and scoring automation, enabling a mid-size insurer to process 40% more applications with no headcount increase.
    • Built a self-healing exception-handling framework for attended bots, reducing escalations to human agents by 58%.
    • Mentored a team of five junior developers across two project engagements, achieving 100% on-time delivery.

Skills

Blue PrismUiPathAutomation AnywhereAI-augmented exception handlingHIPAA-compliant automation designOrchestration platform managementC# & .NETDevOps for RPA (CI/CD)

Certifications

  • Blue Prism Certified Developer
  • UiPath Certified Advanced RPA Developer
  • AWS Certified Machine Learning – Specialty
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