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Head of Intelligent Automation | AI Strategy

Sydney, Australia · 26 years experience

Open to opportunities

Summary

A seasoned intelligent automation leader with over 26 years spanning process re-engineering, enterprise AI deployment and large-scale digital transformation. Has built and scaled automation functions from the ground up inside global professional services and public sector organisations. Recognised for translating highly complex AI capability into board-level strategy and governance frameworks that deliver sustainable, measurable returns.

Experience areas

AI Transformation Strategy3y 6mCurrentPublic Sector Process Automation5yFinancial Services Automation6y

Work experience

Employer names withheld for privacy

  1. Head of Intelligent Automation

    2020 – Present
    • Established an enterprise automation function from scratch within a large federal government agency, growing the portfolio to 47 live automations and delivering AUD 18M in verified annual savings.
    • Designed and implemented a whole-of-organisation AI governance policy now used as a reference model by three peer agencies.
    • Led a vendor consolidation programme that reduced the automation technology stack from 8 tools to 3, cutting licensing spend by AUD 2.4M per year.

  2. Automation Practice Director

    2014 – 2020
    • Scaled an automation consulting practice from 4 to 38 practitioners over six years, achieving consistent 30%+ year-on-year revenue growth.
    • Oversaw delivery of a national superannuation fund's end-to-end claims automation programme, reducing settlement time from 11 days to 36 hours.
    • Authored a published AI readiness assessment methodology adopted by over 60 client organisations.

  3. Senior Business Process Analyst

    2006 – 2014
    • Delivered 14 large-scale process transformation projects across banking and utilities sectors with a combined NPV of AUD 35M.
    • Introduced the first workflow automation tooling to a major domestic bank's mortgage operations, achieving a 45% reduction in processing errors.

Skills

Automation strategy & governanceAI centre of excellence designGenerative AI adoption programmesChange managementVendor evaluation & procurementP&L ownershipEnterprise architecture advisoryPythonPower Platform

Certifications

  • ITIL 4 Managing Professional
  • Lean Six Sigma Black Belt
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