Automation Programme Manager | Power Platform

Summary

A highly organised automation programme manager with 13 years delivering Microsoft Power Platform and intelligent automation initiatives across public sector, utilities and education. Adept at managing complex multi-workstream programmes from discovery through to benefit realisation, balancing technical rigour with inclusive change management. Consistently delivers programmes on time and on budget while building lasting internal automation capability.

Experience areas

1. Automation Programme Manager

   2020 – Present
   • Managed a state-wide Power Platform rollout across a government health agency, delivering 34 Power Automate flows and 11 Power Apps used by 3,200 staff, saving AUD 4.8M in year one.
   • Established an internal Power Platform community of practice with 280 citizen developer members, reducing reliance on external delivery partners by 40%.
   • Delivered a Copilot Studio virtual assistant for a large university's student services function, deflecting 31% of inbound support contacts from human agents.

2. Senior Business Analyst – Automation

   2015 – 2020
   • Led process discovery and requirements definition for a utilities company's billing automation initiative, directly enabling AUD 2.1M in annual savings.
   • Facilitated 40+ process mapping workshops across an education department's corporate services function, producing a prioritised automation backlog of 28 opportunities.
   • Produced the business case for a Power Automate Centre of Excellence that was approved for AUD 1.2M funding within six weeks of submission.

Skills

Certifications

• Microsoft Power Platform Functional Consultant Associate
• Managing Successful Programmes (MSP) Practitioner
• Microsoft Copilot Studio Accreditation