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AI Workflow Automation Specialist

Toronto, Canada · 4 years experience

Open to opportunities

Summary

An energetic AI workflow automation specialist with four years building production automation systems for e-commerce and SaaS businesses. Proficient in connecting disparate data sources through API-first architectures and embedding LLM-powered decision logic into operational workflows. Known for rapid prototyping and translating vague business requirements into reliable, scalable automated processes with clear ROI.

Experience areas

E-commerce Operations Automation2ySaaS Customer Success Automation1y 6mCurrent

Work experience

Employer names withheld for privacy

  1. Automation Specialist

    2022 – Present
    • Built an AI-powered customer churn detection and re-engagement workflow for a SaaS platform, contributing to a 19% reduction in monthly churn within 90 days of launch.
    • Automated a multi-channel order fulfilment and returns management process for an online retailer, eliminating 3 full-time manual roles and reducing error rate to under 0.4%.
    • Developed an LLM-assisted support ticket triage system handling 2,000+ tickets per week with 88% accurate priority classification.

  2. Junior Automation Developer

    2021 – 2022
    • Delivered 11 Zapier and Make automations for a digital marketing agency, saving clients a combined 240 hours of manual work per month.
    • Integrated three separate CRM systems via REST APIs, enabling a unified customer view that reduced duplicate contact records by 91%.

Skills

n8nZapierREST API integrationOpenAI & Anthropic APIsJavaScriptAirtableNotion automationWebhooks

Certifications

  • n8n Certified Automation Professional
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