Staff Machine Learning Scientist – Personalization (Open to Remote)

About Penguin Random House

Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. Our vibrant and diverse international community includes nearly 300 publishing brands and imprints including Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/.

About the Role

Penguin Random House is the largest trade publishing company in the world. The Data Science team is seeking a Staff Machine Learning Scientist to lead and advance the development of personalization products, including recommender systems for our websites, email programs, and online marketing. Personalization is a core growth lever for book discovery and customer engagement, directly improving how readers find the right books across every digital touchpoint.

This role will own personalization and recommender system work end-to-end, from model development to deployment to output monitoring, in close partnership with business stakeholders, platform engineers, and the rest of the personalization group.

We have a mature machine learning practice and strong infrastructure, supported by strong data warehouse and DevOps partners. We are transitioning to AI-accelerated development and use modern agentic coding tools like Claude Code to speed up how we build and maintain personalization systems, with rigorous quality gates including tests, reproducible workflows, and measurable improvements in model performance and reliability. Experience with Claude Code or agentic workflows is a plus, but we prioritize strong fundamentals and the ability and willingness to learn new workflows effectively.

Responsibilities

• Define and drive the technical roadmap for personalization and recommender systems, prioritizing roadmap items to meet business goals and defining short-term vision for the team.
• Propose and deliver R&D that directly shapes roadmaps, multiple projects, and long-term deliverables. Models are used over the long term by multiple products and teams.
• Design and lead the development of software used by multiple teams, ensuring long-term maintainability, scalability, and adaptability.
• Ensure complex, multi-service personalization products meet SLAs and provide correct results over time. Adapt systems to changing business needs and resolve multi-product, multi-team service incidents.
• Establish and enforce experimentation best practices, including A/B testing frameworks, offline evaluation methodology, and metrics design across personalization surfaces.
• Lead team meetings, ensure the team's progress on the roadmap, and make technical decisions that unblock projects.
• Manage stakeholders' expectations with data-driven narratives and communicate effectively with senior leadership to align on strategy and track progress.
• Drive organizational efficiency and business impact by implementing new technologies and processes. Foster a collaborative and high-performance team culture.
• Mentor senior and mid-level scientists, setting high code quality standards and best practices for the team.
• Stay current with advances in recommender systems, LLMs for personalization, and representation learning, bringing relevant advances into production when they deliver measurable improvement.

Basic Qualifications

• Education: PhD in Computer Science, Machine Learning, Engineering, Operations Research, Statistics, or a related quantitative field, OR Master's with 8+ years of applied ML experience.
• Recommender systems expertise: Deep expertise in recommender systems, personalization, ranking/retrieval, or computational advertising, with a track record of shipping systems that operate at scale.
• Programming and ML frameworks: Expert-level Python and deep proficiency with modern ML frameworks (PyTorch or TensorFlow) and recommendation-specific tooling (e.g., NVTabular, Merlin, Triton).
• Cloud and infrastructure: Strong experience with cloud-based ML infrastructure (AWS, Kubernetes, Databricks), containerization (Docker), and model serving at low latency.
• Data skills: Advanced SQL skills and experience architecting large-scale data pipelines and feature stores.
• Technical leadership: Demonstrated ability to define technical roadmaps, influence direction across teams, and make architectural decisions that hold up over time.
• Communication: Excellent communication skills with the ability to present complex technical work to executive and non-technical audiences.
• AI tools: Use the latest AI tools to develop well-designed and robust software.

Preferred Qualifications

• Experience building and scaling real-time recommendation services handling millions of requests.
• Expertise in A/B testing methodology, causal inference, or experimentation platforms.
• Familiarity with LLM-based approaches to recommendation and content understanding.
• Experience with MLOps practices: model monitoring, feature stores, CI/CD for ML, and automated retraining pipelines.
• Prior experience technically leading a team of ML practitioners and setting standards adopted by others.

Compensation and Benefits

Salary: $210,000 - $250,000 annually

Performance incentives: All positions are currently eligible for an annual profit award or bonus, subject to company results.

Benefits: Full-time employees are eligible for our comprehensive benefits program, including:

• Medical/Prescription drug insurance
• Dental and Vision coverage
• Health Care/Dependent Care Flexible Spending Account
• Health Savings Account
• Pre-Tax and Roth 401(k)
• Short and Long-Term Disability Insurance
• Life/AD&D Insurance
• Commuter Benefits
• Student Loan Repayment Program
• Educational Assistance
• Generous paid time off

Application Information

Applications for this role will be accepted through July 31, 2026 or until the role is filled. We encourage you to apply early, as we review applications on a rolling basis. Please include your resume and cover letter for consideration.

Equal Opportunity

Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.