Staff Machine Learning Engineer

Staff Machine Learning Engineer, Foundation - Seattle

About Qualtrics

Qualtrics creates software used by the world's best brands to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category, serving over 18,000 clients globally. Over 5,000 people across the globe work to bring humanity, connection, and empathy back to business.

Why We Have This Role

We are looking for an experienced Machine Learning Engineer to bring our Machine Learning and Artificial Intelligence R&D strategy to the next level. Our goal is to personalize the Qualtrics experience using ML and AI features showcasing Qualtrics data as a core value proposition and competitive advantage. We aim to enhance our capabilities in developing and maintaining high-performance systems that can effectively handle large volumes of data and complex algorithms. This role will be pivotal in driving innovation and ensuring our machine learning initiatives support our mission of closing experience gaps across various domains.

How You'll Find Success

• Collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to our customers.
• Stay on top of technology trends and educate leadership and stakeholders on trends and North Star initiatives.
• Analyze and enhance ML systems for better performance and efficiency.
• Develop creative solutions to improve our ML infrastructure and scalability.

How You'll Grow

• Expand your expertise in machine learning and software engineering by working on cutting-edge technologies and large-scale systems.
• Take on mentorship roles and collaborative projects to refine your leadership skills and guide junior team members.
• Gain insights into different areas of the business by collaborating with various teams, enriching your understanding of how technology impacts overall company strategy.

Responsibilities

• Design and develop robust AI architectures, frameworks, and algorithms that can support large-scale and complex enterprise SaaS AI solutions in alignment with business objectives.
• Evaluate and select appropriate AI technologies, tools, and frameworks to achieve desired performance, accuracy, and scalability.
• Collaborate across the company to guide the direction of machine learning at Qualtrics, spanning teams from research to production.
• Communicate with a team of research scientists, product managers, and engineers and lead and document AI architectures, design decisions, and technical specifications for reference and knowledge sharing.
• Work closely with research scientists and model engineering teams on developing and deploying ML systems in production.
• Develop a strategy for optimizing models and systems for performance, scalability, efficiency, and cost.
• Offer technical supervision and direction to the ML platform teams and lead the creation of future ML platform for deploying and monitoring AI models in production settings while maintaining compliance with best practices in machine learning and deep learning.
• Conduct regular code reviews and provide technical guidance to team members.
• Stay up-to-date with the latest advancements in AI technologies, frameworks, and algorithms, and identify opportunities for their application in the organization.

Requirements

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field.
• Proven experience (7+ years) working as a Machine Learning Engineer, or related role.
• Proficiency in programming languages such as Python, Java, or C++, and popular AI libraries and frameworks (e.g. TensorFlow, PyTorch, Keras).
• Solid understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and experience deploying AI models on these platforms.
• Excellent problem-solving and analytical skills, with the ability to break down complex problems into actionable components.
• Strong communication and collaboration skills, with the ability to work effectively within cross-functional teams.
• Ability to stay updated with the latest AI technologies, frameworks, and platform advancements.

Plus:

• Knowledge of deploying and optimizing LLMS with open-source frameworks like DeepSpeed, Accelerate, FasterTransformer, and Transformers-NeuronX libraries.
• Knowledge of ethical considerations and responsible AI practices.

About This Team

The Data Intelligence Center of Excellence (DICE) organization provides AI/ML research and development services for all product lines. This role will specifically be on the Data Intelligence Platform (DIP) team which works on building services and tools that enable ML and intelligence across multiple products. The DIP team's goal is to accelerate Qualtrics's ML adoption by enabling every engineering team to experiment, design, build, monitor, and troubleshoot ML-powered applications with a Platform that applies reusable components, patterns, and standards/best practices.

Benefits

• Wellness Reimbursement: $300 per quarter for wellness activities, including gym memberships, spa massages, workout equipment, meditation apps, and more.
• QGroup Communities: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.
• Hybrid Work Model: Gather in the office three days a week (Mondays and Thursdays, plus one day selected by your organizational leader). Work where you want for the rest of the week.
• Full-time employee benefits: Medical, dental, vision, life and disability, 401(k) with match, paid time off, wellness reimbursement, and mental health benefits.

Compensation

Washington State Base Annual Pay Transparency Range

$213,000—$259,000 USD

Base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer.

Equal Opportunity

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.