Senior Staff Machine Learning Engineer, Agentic Application

About Moveworks and ServiceNow

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. The platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, proprietary models, and a sophisticated Agentic AI platform, Moveworks transforms how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. The company was recognized on the Forbes Cloud 100 and AI 50 lists, named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business in the Best in Innovation category. Moveworks was recognized at Microsoft's 2025 Partner of the Year and in 2024 received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in the journey to create a single front door to work for all business systems. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, the combined platform delivers the AI platform for every person and every workflow.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

The Role

As a Conversation Product Engineer, you'll apply cutting-edge Machine Learning technologies, particularly Generative AI, to impactful enterprise use cases. The product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact.

Responsibilities

• Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices
• Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value
• Work with PM, UX, and GTM teams to define, scope, and validate product deliverables
• Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation
• Identify patterns and feedback to advance the Agentic AI framework further
• Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence
• Tech lead other engineers and end-to-end delivery of projects

Requirements

• Ability to tech lead other engineers and the e2e delivery of a project with good communications and soft skills
• BS or higher degree in computer science or related field
• 10+ years professional experience in scalable system development
• Strong product sense and a passion for building scalable web or conversational UI products
• Excellent cross-functional collaboration skills
• A constant thirst for learning and readiness to step out of your comfort zone

Compensation and Benefits

• Base pay: $201,300–$352,300 (based on geographic location and subject to change)
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Work Arrangements

ServiceNow approaches distributed work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to employees depending on the nature of their work and their assigned work location.

Equal Opportunity and Accommodations

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

ServiceNow strives to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use the online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.