Senior Machine Learning Engineer, CX Intelligence

About Coinbase

Coinbase is uncompromising on its mission to increase economic freedom. The company operates as a remote-first, but not remote-only organization. Expect to get together quarterly for intense in-person working sessions called "surges."

About the Role

As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help.

Responsibilities

• Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
• Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
• Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
• Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
• Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
• Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.

Required Skills and Experience

• 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
• Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
• Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
• Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
• Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Compensation

Annual base salary range (excluding equity and bonus): R$455.500—R$455.500 BRL

Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Application Information

Application Limit: Candidates may submit a maximum of 4 applications per 30-day period.

Equal Opportunity and Accommodations

Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

If you are an individual with a disability who needs a reasonable accommodation, email your request and contact info to accommodations[at]coinbase.com.

Additional Notices

AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews with qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.

Data Privacy & Arbitration: By submitting your application, you agree to Coinbase's Candidate Privacy Notice. US applicants agree to Arbitration of Disputes.