Machine Learning Engineer, GAI Search Platform - Moveworks

About ServiceNow

ServiceNow was founded in 2004 in San Diego, California by visionary engineer Fred Luddy. Today, it stands as a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. The intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

About the Role

We are looking for Machine Learning Engineers to join our GenAI Search Platform team to improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks, we build conversational search systems to provide instant answers to enterprise users' questions. We deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding, including LLMs (large language models). By accurately retrieving, matching, ranking, and summarizing text snippets grounded in heterogeneous knowledge sources, our search products are reshaping the enterprise search experience for millions of our customers' employees.

The search platform team works closely with the ranking, product, design, infrastructure and data science teams to drive agentic search products to the next generation of capabilities focusing on performance and enterprise readiness.

Responsibilities

• Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment. This platform would enable product teams to build new applications and features quickly, ship new prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees on quality, security, privacy and scalability.
• Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy.
• Partner with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.

Requirements

• 3+ years of engineering experience.
• Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success.
• First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
• Background in text processing, information retrieval, natural language understanding, or machine learning.

Nice to Have

• Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents.
• Experience in Python, including contributing to mature python libraries or platform code and open-source repositories.
• Experience in Golang (not required).

Compensation and Benefits

For positions in this location, we offer a base pay of $139,700 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We also offer:

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Work Arrangements

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity and Accommodations

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.