Lead Data and AI Architect

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About the D360 Team

The D360 (Data Cloud specialist) team is an innovative group of sellers and GTM specialists at the heart of Salesforce's newest innovation. This is a startup within an extensive organization focused on next-generation technology at Salesforce. The dedicated team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Trust.

The team is at the center of the GTM strategy connecting the dots between the D360 Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for D360.

Role Description

The D360 Technical Architect plays a pivotal role in developing innovative solutions for customers across a variety of industries. You will work closely with Account Executives, Solutions Engineering, Product, and Product Marketing teams to provide deep technical domain expertise during the pre and post-sale process.

You will ensure D360 is the right fit for customers, help them prioritize the most valuable D360 use cases, and provide technical architecture best practices to drive product adoption. You will collaborate with the broader global D360 team to develop use cases, demos, sales plays, and technical thought leadership. You will also have a meaningful role in driving the Product Roadmap forward and serve as a key advisor to the Product organization.

Key Responsibilities

• Solve Business Problems - Analyze complex business problems by conducting research and assessments to define the problem, generate innovative ideas, see opportunities, and recommend actionable solutions.

• Drive Innovation & Customer Adoption - Bring structure to the client's decision-making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders that helps customers prioritize high-value solutions, driving business impact.

• Connect the "Art of the Possible" - Assist Solutions Engineers with delivering software demonstrations, rapid prototyping, and storytelling to show how connected experiences come to life with the Salesforce D360 & Salesforce CRM.

• Cross Platform Collaboration - Use your understanding of customers' use cases across industries and multiple technology landscapes (CRM, Modern Data Stack, Analytics & BI, CRM and AI) to develop solutions across the Salesforce technology stack.

• Provide Technical Domain Expertise - Answer in-depth D360 questions related to data governance, security, and other technical capabilities. Create architectural diagrams, write technical thought-leadership pieces (blogs, whitepapers, etc.), documentation, and enablement materials to help the organization stay ahead of industry trends and help customers implement best practices with D360.

Key Requirements

• Bachelor's Degree in Computer Science or related field
• Experience in solutions engineering/solutions architecture/technical consulting, ideally in the B2B SaaS space, particularly cloud data platforms
• Strong verbal and presentation abilities, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization
• Understanding & ability to articulate the relationship between Data and Customer Relationship Management, aka the Customer360
• Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this
• Demonstrable experience leading strategy and digital roadmap projects in a complex business environment
• Experience with Data Warehouses, Data Lakes, Cloud Technology, Business Intelligence and CRM products
• Experience in programming languages such as Javascript, Python, and SQL or Salesforce App Development with LWCs, Apex, Flow etc
• Fluency in English

Preferred Requirements

• Implementation or Sales Experience in Salesforce D360 and Agentforce
• Hands on Experience on Salesforce CRM technology like Sales Cloud, Service Cloud, Marketing Cloud or any Industry Clouds
• Broad range of experience in large-scale database and data warehousing technology, like Snowflake or Databricks, as well as ETL processes, analytics and cloud technologies, Data Engineering, Data Science
• Hands on Experience in AI/ML solutions like Einstein, Sagemaker, and Vertex
• Solid Understanding of Generative AI
• Hands on Experience designing data solutions on cloud platforms like Amazon Web Services, Microsoft Azure or Google Cloud Platform
• Hands-on expertise with analytics tools like Tableau, PowerBI, Looker, etc
• Familiarity with data activation or "reverse ETL" platforms in the context of Composable Data Platforms (CDP) and integrating various marketing technologies and data tools into a cohesive system
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Benefits and Culture

When you join Salesforce, you'll be limitless in all areas of your life. Benefits and resources support you to find balance and be your best, and AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Salesforce uses artificial intelligence (AI) tools to help recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how your personal data is used and your rights, including with regard to use of AI tools and opt out options.

Application Note

Please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.