Business Director - AI/ML Product Strategy & Operations

Business Director - AI/ML Product Strategy & Operations

About the Role

This role will lead a Product Strategy & Operations team spanning the Machine Learning and AI platforms at Capital One. The position is responsible for driving the strategy, operational cadences, and capabilities that enable Capital One associates to build, train, deploy, and scale Models and Generative/Agentic AI applications across the business.

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. You will do this in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Key Responsibilities

Strategic Leadership

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Define product strategy, roadmap prioritization, and operational frameworks grounded in technical understanding and user experience

Leadership & Talent Development

• Manage and develop multiple analysts
• Coach and mentor associates with a goal of developing and retaining talent at Capital One
• Build and leverage the capabilities of a high-performing team
• Foster innovation and drive critical decisions

Product Strategy

• Develop and implement new product and pricing strategies for various lending products
• Lead product level data modeling and analytics
• Establish end-to-end product operations mechanisms and strategic planning processes
• Advocate for internal users (data scientists and engineers) to streamline workflows and accelerate the adoption of Generative and Agentic AI solutions

Marketing & Customer Experience

• Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
• Build targeted insights to inform the design and development of new customer experiences
• Develop breakthrough technology and concepts designed to deliver on new go-to-market strategies

Credit Risk

• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior
• Create risk models and test hypotheses using rigorous monitoring and analysis

Execution & Partnership

• Manage and sequence delivery of business intent, build business requirements and execute against the product strategy
• Oversee multiple projects and programs concurrently
• Work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Partner closely with Product, Engineering, TPM, and cross-functional partners

Required Qualifications

• Bachelor's Degree
• At least 4 years of experience performing quantitative analysis
• At least 4 years of experience performing qualitative analysis
• At least 2 years of experience performing people management
• At least 2 years of experience performing project management

Preferred Qualifications

• Master's Degree
• 2+ years of experience in financial services
• 1+ year of experience in consulting

Required Skills & Attributes

Strategic & Analytic Orientation

• Proven track record of decision making and problem solving based on analytics
• Strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing and credit risk management
• Deep domain expertise in AI/ML technologies, emerging infrastructure, and autonomous multi-agent systems for Generative AI development

Business Leadership

• Strong business judgment, leadership and integrity
• Tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Clear results orientation with an intense focus on achieving both short and long term goals
• Ability to drive and execute an agenda in an uncertain and fluid environment

People Leadership

• Solid people leadership experience
• Ability to build and leverage the capabilities of a high-performing team and business partners across the enterprise
• Ability to hold business partners accountable and consistently deliver results

Communication & Influence

• Strong executive communication skills
• Impeccable written and oral communication credentials
• Strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

Experience

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment
• Prior leadership experience across product strategy, product operations, analytics, or insights
• Previous consulting experience is a plus

Compensation & Benefits

Salary

New York, NY: $251,400 - $286,900 for Business Director

San Francisco, CA: $251,400 - $286,900 for Business Director

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Incentive Compensation

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Work Arrangement

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Additional Information

• Capital One will consider sponsoring a new qualified applicant for employment authorization for this position
• This role is expected to accept applications for a minimum of 5 business days
• No agencies please
• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws
• Capital One promotes a drug-free workplace
• Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

Contact

If you have visited Capital One's website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.