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Freshworks
Uncomplicated service software for employee and customer experiences.
About Freshworks
Freshworks Inc. is a software company that builds cloud-based, AI-enabled SaaS products for customer experience (CX) and IT/employee service management. Its offerings include customer service software, CRM/sales tools, and IT service management products such as Freshservice, with AI capabilities branded as Freddy AI. The company is publicly traded on Nasdaq under the ticker FRSH.
Industry
Software Development (SaaS / business software)
Headquarters
San Mateo, California, United States
Company size
1,001-5,000 employees (per LinkedIn); approximately 4,500 employees (per PitchBook)
Founded
2010
What we do
Customer experience (CX) softwareIT service management (ITSM)Employee/enterprise service managementCustomer service / helpdesk softwareCRM and sales automationAI-enabled service software (Freddy AI)
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